Most answers are one question away. Ask THEO AI for an instant fix, browse the Knowledgebase, or open a ticket — our team gets back to you within 6 hours, by email or phone, whichever you prefer.
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Self-serve first — it’s the fastest route for most questions. Still stuck? Open a ticket and a real engineer follows up within 6 hours.
Your instant support engineer. Trained on THEO manuals, settings and troubleshooting — get a clear answer in seconds, any hour of the day.
Step-by-step guides, setup walkthroughs, error-code fixes and maintenance articles for the MA1 and TM Series — searchable and always on.
Need a person? Send your machine serial, a description and a photo. Tell us how you’d like to be reached — we reply within 6 hours by email or phone.
Ask in plain language and get a precise, machine-specific answer. THEO AI knows the manuals, parameter tables and the fixes our engineers use every day.
Fill it in right here — no download, no redirect. Tell us how you’d like to hear back, and our team follows up within 6 hours.
Company, contact, machine serial and a short description. Add a photo if you can — it speeds diagnosis.
Email or phone — your choice. We use exactly the method you prefer, so support fits around your day.
Your case goes straight to the right THEO / Maxphotonics engineer. You get a case number by email right away.
We no longer run a call-in line, so you’re never stuck on hold. Choose your preferred contact method in the form and we come to you, within 6 hours.
A THEO engineer reviews your ticket and reaches out — Monday to Friday, business hours.
We contact you by the method you picked in the form — no waiting on a call-in line.
THEO AI and the Knowledgebase stay open around the clock — keep troubleshooting while we get to your case.
