About Us
At Theo, we’re here to make your welds smarter and your day shorter. Our handheld laser systems deliver faster, cleaner, safer welds—every time. Built for pros, powered by Maxphotonics, and designed to tackle real challenges with zero fluff. We’re the laser brand that actually gets welding.
Why This Role Matters
We’re seeking a Fulfillment Operations Supervisor to lead and evolve our US fulfillment operations for high-value industrial equipment. This role is mission-critical—it ensures that everything from system shipments to post-sale replacements flows smoothly, compliantly, and on time.
This is a hands-on role in a tight-knit team of three to four people. Whoever steps into this position must be comfortable rolling up their sleeves and working side-by-side with colleagues—from prepping shipments in the warehouse to troubleshooting customs delays. You won’t just “manage from above”; you’ll be in the trenches, making sure every delivery, process, and handoff runs like clockwork.
You must be calm under pressure, capable of owning outcomes, and have a customer-first mindset.
Key Responsibilities:
- Coordinate the end-to-end fulfillment process for capital equipment and after-sales shipments.
- Work with the Order Processing Specialist to ensure accurate order details and smooth handoffs.
- Work with the Logistics Manager to schedule carriers, manage freight bookings, and coordinate with customs brokers.
- Own inventory management across multiple US locations and warehouses, ensuring accurate stock levels, timely replenishment, and proper storage conditions for high-value equipment and parts.
- Oversee customs clearance processes, ensuring compliance and resolving delays quickly.
- Manage after-sales service logistics, prioritizing urgent customer needs while maintaining accuracy.
- Operate Cin7 to track inventory, shipments, and costs, keeping records accurate and up to date.
- Monitor and improve fulfillment KPIs such as on-time delivery, order accuracy, and turnaround time.
- Identify and implement process improvements to make fulfillment faster, smoother, and more scalable.
- Assist in special projects, such as packaging improvements or new warehouse procedures.
Qualifications:
We need someone who’s not just comfortable with the day-to-day coordination, but who’s also forward-thinking enough to bring fresh ideas to the table. A background in supply chain management, logistics optimization, or process engineering would be a strong plus.
- THEO USA is a scale-up environment: Strong ability to work independently in high-pressure, fast-paced environments.
- 3–5+ years of fulfillment/logistics operations experience, ideally with capital equipment or other high-value shipments.
- Proven track record in customs clearance and working with brokers/freight forwarders.
- Experience with inventory management systems, preferably Cin7 or equivalent.
- Experience with eCommerce Platforms and HubSpot a is a plus.
- Excellent prioritization and problem-solving skills, especially when customer deadlines are at stake.
- Clear, professional communication skills—able to coordinate effectively across multiple teams and partners.
What We Offer:
- A competitive salary, benefits and commission package.
- A collaborative and innovative team environment.
- Opportunities for professional growth in a company that values creativity and hard work.
About Working at Theo
We’re all about doing work that’s meaningful, energetic, and at times even a bit irreverent. Our brand stands for breaking free from slow, outdated methods and showing the world a faster, smarter way to weld. You’ll be part of a supportive culture where your input drives innovation and your wins are truly celebrated
How to Apply:
Interested candidates should submit a resume and a detailed cover letter online: https://theo.inc/career or via email to: recruiting@theo.inc, highlighting why they’re the perfect fit for this role and how they plan to contribute to Theo’s success.
THEO Laser Inc. is an Equal Opportunity Employer. Theo is committed to diversity and inclusion and encourages all qualified individuals to apply.