Refund & Return Policy

It’s ensured by THEO that under normal use, the THEO products you purchase will be free from defects in material and workmanship during the warranty period.

During the warranty period, if the product cannot achieve the guaranteed function, please contact the after-sales service channel of THEO to obtain the corresponding after-sales service.

After-sales service channel information:

After-Sales Contact Form

Let us know what we can do for you by emailing us your order ID, breakdown information and pictures or videos

THEO may not provide after-sales service in some regions, and the content of the after-sales service policy may vary from place to place. Charges may apply for services outside the normal scope of services.

Solutions Provided by THEO

When contacting THEO technical support, please explain the problem of the product in detail, including product information, purchase information, fault description, and pictures/videos of fault.

A technical support engineer will try to diagnose and resolve your issue via phone, email, or remote assistance.

For after-sales services such as return/exchange/warranty, if it is not the fault of printer itself, THEO will not bear the transportation cost.

THEO will arrange service based on the type of warranty service accessible to the product, and the specific type is specified in this after-sales service category.

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