O nás
At Theo, we service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers’ production journey.
Proč je tato role důležitá
We are seeking a highly motivated and detail-oriented Field Service Engineer to join our growing service team. This role is responsible for supporting our customers through on-site service, troubleshooting, and repair of equipment, as well as handling Return Material Authorization (RMA) repairs at our facility. The ideal candidate thrives working independently, is comfortable with extensive travel, and excels in both technical execution and customer communication.
Musíte být klidní pod tlakem, schopni nést zodpovědnost za výsledky a mít myšlení zaměřené na zákazníka.
What We’re Looking For in the Field Service Engineer:
Hledáme vysoce organizovaného, vynalézavého a spolehlivého člověka, kterému se daří v rychle se rozvíjejícím prostředí zaměřeném na služby. Jste někdo, kdo dokáže žonglovat s více prioritami, snadno koordinovat pohyblivé části a zajistit, aby nic nepropadlo.
You’re comfortable managing logistics, documentation, and internal processes, and you’re not afraid to chase down answers—whether it’s tracking a shipment, following up with vendors, or working across time zones with our partners in China.
Abyste v této roli uspěli, budete potřebovat kombinaci operativních schopností, smysl pro detail a schopnost pracovat samostatně i ve spolupráci. Pokud jste někdo, kdo se vyžívá v udržování hladkého chodu věcí v zákulisí, chceme vás slyšet.
Key Responsibilities for the Field Service Engineer:
- Perform installation, calibration, diagnostics, maintenance, and repair of company equipment at customer sites.
- Conduct RMA evaluations and repairs in-house as required.
- Provide clear and professional communication with customers to ensure a high level of satisfaction and service.
- Complete service reports, documentation, and associated paperwork accurately and on time.
- Work closely with internal teams to provide feedback from the field and support continuous improvement.
- Maintain proper inventory and care of tools, parts, and equipment.
- Adhere to safety standards and protocols during all field and in-house service activities.
Qualifications for the Field Service Engineer
- Proven ability to work independently with minimal supervision.
- Strong attention to detail and commitment to quality workmanship.
- Self-motivated with excellent organizational and time-management skills.
- Effective verbal and written communication skills, especially in customer-facing situations.
- Proficiency in completing service paperwork and documentation accurately.
- Ability and willingness to travel up to 80% as required, including overnight stays.
- 2+ years of field service or equivalent hands-on technical experience.
Preferované :
- Technical degree (Associates or higher) in Electronics, Engineering, or related field preferred.
- Experience in troubleshooting and repairing electro-mechanical or precision instrumentation.
- Familiarity with RMA processes and service operations.
- Background in semiconductors, medical devices, industrial automation, or similar high-tech industries.
- Experience with industrial fiber optic lasers and systems a plus.
Co nabízíme:
- Konkurenční plat, benefity a provize.
- Týmová spolupráce a inovativní prostředí.
- Příležitosti k profesnímu růstu ve společnosti, která si cení kreativity a tvrdé práce.
O práci ve Theo
Jde nám o smysluplnou, energickou a někdy i trochu neuctivou práci. Naše značka znamená, že se osvobozujeme od pomalých a zastaralých metod a ukazujeme světu rychlejší a chytřejší způsob svařování. Stanete se součástí podpůrné kultury, kde vaše příspěvky podporují inovace a vaše vítězství jsou skutečně oslavována.
Jak se přihlásit:
Interested candidates should submit a resume and a detailed cover letter online: https://theo.inc/career or via email to: recruiting@theo.inc with title/subject “Field Service Engineer Application” highlighting why they’re the perfect fit for this role and how they plan to contribute to Theo’s success.
Uchazeči musí mít povolení pracovat v USA pro americkou společnost.
Candidates must be able to stand for extended periods of time, lift at least 50 pounds, and use hand tools for packing and unpacking crates and pallets.
Společnost THEO Laser Inc. je zaměstnavatelem s rovnými příležitostmi. Theo se zavázala k rozmanitosti a začlenění a vyzývá všechny kvalifikované osoby, aby se přihlásily.