O nás
At Theo, we service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers’ production journey.
Proč je tato role důležitá
We are seeking a detail-oriented and proactive Service Operations Coordinator to support our Field Service Engineering (FSE) team and ensure smooth execution of global service operations. This role is mission-critical – it ensures that all U.S.-based service flows smoothly, compliantly, and on time by coordinating field activities, managing inventory and logistics, handling procurement and invoicing processes, and fostering effective communication across internal teams and international partners, with a focus on our China office.
This is more than a coordinator role — it’s an opportunity to help shape the future of our global service organization. The Service Operations Coordinator will have the mandate to build scalable systems, define best practices, and set the standard for customer support as we continue to expand worldwide.
What We’re Looking For:
Hledáme vysoce organizovaného, vynalézavého a spolehlivého člověka, kterému se daří v rychle se rozvíjejícím prostředí zaměřeném na služby. Jste někdo, kdo dokáže žonglovat s více prioritami, snadno koordinovat pohyblivé části a zajistit, aby nic nepropadlo.
You’re comfortable managing logistics, documentation, and internal processes, and you’re not afraid to chase down answers—whether it’s tracking a shipment, following up with vendors, or working across time zones with our partners in China.
Musíte být klidní pod tlakem, schopni nést zodpovědnost za výsledky a mít myšlení zaměřené na zákazníka.
Abyste v této roli uspěli, budete potřebovat kombinaci operativních schopností, smysl pro detail a schopnost pracovat samostatně i ve spolupráci. Pokud jste někdo, kdo se vyžívá v udržování hladkého chodu věcí v zákulisí, chceme vás slyšet.
Klíčové odpovědnosti:
- Field Coordination: Schedule and dispatch Field Service Engineers (FSEs) based on service needs and customer priorities.
- Travel Arrangements: Coordinate domestic and international travel for FSEs, including flights, accommodations, and visa requirements.
- Inventory Management: Track and manage service inventory, parts replenishment, and stock levels at multiple sites.
- Logistics & Shipping: Organize shipments for parts and tools, both inbound and outbound; work closely with logistics providers and customs as needed.
- Procurement & Financial Admin: Create and manage Purchase Orders (POs), Purchase Requisitions (PRs), Quotes, and Invoicing using internal systems.
- Pre-Ticket Qualification: Review and validate service tickets before dispatch; ensure proper documentation and scope of work are defined.
- Cross-Functional Communication: Liaise with the China-based service and support teams to follow up on parts, repairs, and escalations.
- Reporting & Follow-up: Maintain logs, reports, and trackers; follow up on open actions and service cases to closure.
Kvalifikace:
- Proven experience in a service coordination, logistics, or operations support role (preferably in a technical or engineering environment).
- Excellent organizational and multitasking skills with strong attention to detail.
- Proficient in Microsoft Office Suite; experience with ERP systems (e.g., SAP, Oracle, NetSuite) is a plus.
- Strong communication skills, both verbal and written.
- Ability to work cross-functionally and with international teams (experience working with teams in China is an advantage).
- Knowledge of shipping processes, inventory control, and procurement procedures.
- Ability to work under pressure in a fast-paced environment.
Preferred:
- Experience supporting field service or technical support operations.
- Familiarity with service ticketing systems (e.g., Salesforce, ServiceNow, HubSpot).
- Mandarin or bilingual skills are a plus, but not required.
Co nabízíme:
- Konkurenční plat, benefity a provize.
- Týmová spolupráce a inovativní prostředí.
- Příležitosti k profesnímu růstu ve společnosti, která si cení kreativity a tvrdé práce.
O práci ve Theo
Jde nám o smysluplnou, energickou a někdy i trochu neuctivou práci. Naše značka znamená, že se osvobozujeme od pomalých a zastaralých metod a ukazujeme světu rychlejší a chytřejší způsob svařování. Stanete se součástí podpůrné kultury, kde vaše příspěvky podporují inovace a vaše vítězství jsou skutečně oslavována.
Jak se přihlásit:
Interested candidates should submit a resume and a detailed cover letter online: https://theo.inc/career or via email to: recruiting@theo.inc with title/subject “Service Operations Coordinator Application” highlighting why they’re the perfect fit for this role and how they plan to contribute to Theo’s success.
Uchazeči musí mít povolení pracovat v USA.
Společnost THEO Laser Inc. je zaměstnavatelem s rovnými příležitostmi. Theo se zavázala k rozmanitosti a začlenění a vyzývá všechny kvalifikované osoby, aby se přihlásily.