Service in Warranty Period and Out of Warranty Period
| Item | Warranty period | Warranty coverage |
| Machine Body and Welding Torch |
2 Year if registered 1 Year without product registration |
Machine unit, except accessories and quick-wear parts |
| Laser Source |
2 Year if registered 1 Year without product registration |
Laser unit, except quick-wear parts, QCS (Process Fiber and Termination End) |
| Unless otherwise agreed, the warranty period begins from the date of delivery, and details listed in the above table. | ||
| The QCS (Process Fiber and Termination End) is subject to warranty if the failure of the QCS is due to a product defect. | ||
| Quick-wear parts include all Nozzles, Protective Windows etc. Accessories including connection cable, connection pipe, etc. | ||
| Back to Local Service Center for Repair / On-site Repair & Support | ||
| Warranty Coverage | Out of Warranty Coverage | |
| PARTS | Free | Billed to customer |
| SHIPING and CLEARANCE COST Between THEO and customer | Customer and THEO will bear each side expenses | Handled directly by customer via DDP Repair Center |
| Labor cost | Free | Billed to customer USA & CANADA: $200/h. |
| Travel Expenses | Billed to customer at actual cost | Billed to customer at actual cost |
| REPARING FLAT WORKING TIME | ||
| QCS REPLACEMENT | 2 DAYS | |
| Other Parts REPLACEMENT | 1 DAY | |
| PARTS FLAT LOCAL NET PRICE $ LIST (No local taxes/VAT included) | ||
| QCS | USA & CANADA: $879 | |
* Above information is only subject to direct customer of THEO; Units bought from vendors not affiliated with THEO are subject to their warranty policies.
| Service Region | Contact & Location | Services |
| North America | Online Service Form: https://theo.inc/support/ Service Phone: +1 (508) 299 5639 Address: THEO Laser Inc. 1900 W. Park Dr., Suite #150 Westborough, MA 01581 USA |
12/5 telephone support lines 12/5 email remote support lines Response time: < 6 hours, Solution given time < 24 hours Online fault declaration Remote technical support Onsite visit within 72 hours Spare Parts and Spare lasers Process fiber and electronics parts exchange |
| Europe | Online Service Form: https://theo.inc/support/ Address: Maxphotonics GmbH Dornierstrasse 11 82205 Gilching Germany |
12/5 telephone support lines 12/5 email remote support lines Response time: < 6 hours, Solution given time < 24 hours Online fault declaration Remote technical support Onsite visit within 72 hours Spare Parts and Spare lasers Process fiber and electronics parts exchange |
